Shipping Policy – TomoCabs

Effective Date: 1st of Jan 2025

At TomoCabs, we are committed to providing a smooth and timely delivery experience for any physical products or materials offered through our platform. This Shipping Policy outlines our practices regarding the dispatch, delivery, tracking, and costs related to any items ordered via our website, app, or direct partner programs.

1. Scope of Shipping

This Shipping Policy applies to:

  • Promotional merchandise (e.g., TomoCabs t-shirts, mugs, gift cards, etc.)

  • Driver kits (e.g., ID cards, uniforms, vehicle stickers, mobile mounts)

  • Company-issued equipment (if applicable)

  • Any physical goods offered via special campaigns or partner collaborations

2. Shipping Coverage

Currently, we ship within:

  • India (All major cities and serviceable PIN codes)

  • Remote areas may have extended delivery times or limited service

For international shipping requests, please contact us directly at tomocabservices@gmail.com.

3. Processing and Handling Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • You will receive an order confirmation email once your item has been shipped.

4. Estimated Delivery Time

RegionEstimated Delivery
Metro Cities3–5 business days
Tier 2/3 Cities5–7 business days
Rural/Remote Areas7–10 business days

Note: Delivery timelines may vary due to unforeseen circumstances like natural disasters, courier delays.

5. Shipping Charges

  • Standard shipping

  • Free shipping: For orders of promotional campaigns

  • Express shipping: Available on request at additional cost (if applicable)

Shipping fees, if any, will be clearly displayed at checkout before you confirm your order.

6. Order Tracking

  • Once your order is dispatched, you’ll receive a tracking ID via email or SMS.

  • You can track your shipment using the provided courier link or by contacting our support team.

7. Delays and Non-Delivery

If your order is delayed or hasn’t arrived within the expected timeframe:

  • Please wait an additional 2–3 business days in case of courier delays.

  • Contact our support team with your order number for assistance.

For failed deliveries due to an incorrect address, re-delivery charges may apply.

8. Damaged or Missing Items

If you receive a damaged product or items are missing from your order:

  • Report the issue to us within 48 hours of delivery.

  • Send photos and order details to tomocabservices@gmail.com.

  • We will investigate and offer a replacement or refund, as appropriate.

9. Cancellations & Address Changes

  • Once an order is shipped, it cannot be cancelled or modified.

  • For address corrections, please notify us within 12 hours of placing the order.

10. Contact Us

For all shipping-related queries or support:

Tomo Services
📧 Email: tomocabservices@gmail.com
📞 Phone: +91-9348699631
🏢 Address: Tomo services

At - Bantol , Talcher 

Dist - Angul

State - odisha