Privacy Policy 

Effective Date: 1st of Jan 2025

Tomo Services ("TomoCabs", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application, website, services, and associated platforms (collectively, the “Platform” or “Service”).

Please read this policy carefully to understand your rights and our responsibilities.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • All users of the TomoCabs mobile app and website.

  • Any other person who accesses or uses our services, such as drivers, partners, and customer support users.

  • Information collected both online (via app or website) and offline (e.g., through support calls).

2. Information We Collect

We may collect the following categories of personal and non-personal information:

A. Personal Information (PI)

This is information that identifies you or can be used to identify you, including:

  • Identity Information: Full name, profile photo, date of birth, gender.

  • Contact Information: Mobile number, email address, residential or billing address.

  • Government ID Proofs: PAN, Aadhaar, driver’s license (for drivers), only when required by law.

  • Login Credentials: OTP-based verification, username/password (if applicable).

B. Location Data

  • Real-time GPS data while using the app (pickup, drop-off, route).

  • Background location (if permitted) to improve driver matching.

  • City and area preferences for service availability.

C. Device and Technical Data

  • Device type, brand, OS, and version.

  • IP address and browser type (for web).

  • Mobile network information.

  • App version, crash reports, and diagnostics.

D. Ride and Transaction Data

  • Ride history: time, date, pickup/drop-off, fare, distance.

  • Preferred ride types (e.g., economy, premium, rentals).

  • Payment method (UPI, card, wallet) – we do not store full card details.

  • Transaction records and billing history.

E. Communication Data

  • Call/chat logs (within the app), if applicable.

  • Customer support tickets, queries, feedback.

  • Voice recordings (where required by law and only for support purposes).

F. Referral, Promotions, and Loyalty Data

  • Referral codes, promo codes used or shared.

  • Bonus or loyalty points awarded or redeemed.

G. Cookies and Tracking (for web)

  • Usage patterns and navigation through cookies.

  • Analytics data (via services like Google Analytics, Firebase, etc.).

3. How We Use Your Information

Your information is used for the following purposes:

A. To Provide and Improve Services

  • Match you with nearby drivers or passengers.

  • Track rides in real-time and optimize routing.

  • Provide accurate fare estimates.

  • Facilitate scheduling, cancellations, and payments.

  • Analyze usage patterns to enhance app performance.

B. User Account and Identity Management

  • Enable account creation, profile management, and authentication.

  • Secure login and fraud prevention.

  • Allow login via OTP or third-party platforms (e.g., Google Sign-In, if integrated).

C. Payment Processing

  • Process fare payments via secure gateways.

  • Generate digital invoices and ride summaries.

  • Handle refunds and transaction disputes.

D. Communication and Notifications

  • Send trip updates, driver ETA, cancellations.

  • Alert users to safety updates, policy changes, promotions.

  • In-app messaging and support communication.

E. Legal and Regulatory Compliance

  • Fulfill tax, insurance, and legal reporting obligations.

  • Provide data to law enforcement if required.

  • Verify driver eligibility and documentation (for driver-partners).

4. Legal Basis for Processing (If Applicable)

For users in the European Union (EU), United Kingdom (UK), or jurisdictions requiring lawful processing, we process your personal data based on:

  • Consent – For promotional messages, location tracking (if in background), etc.

  • Contractual necessity – To provide services as part of the TomoCabs agreement.

  • Legal obligation – For tax compliance, fraud prevention, and law enforcement.

  • Legitimate interest – For internal analytics, improving user experience.

You have the right to withdraw your consent at any time.

5. Information Sharing and Disclosure

We only share your data as needed for service delivery, legal obligations, or with your consent.

A. With Drivers (for riders)

  • Rider’s name, contact number (masked if possible), pickup/drop-off location.

  • Trip status and real-time ride updates.

B. With Riders (for drivers)

  • Driver’s name, photo, contact (masked if possible), vehicle details, ratings.

C. With Service Providers and Partners

  • Payment processors, cloud storage, analytics services, notification providers, customer support platforms.

These partners are contractually obligated to:

  • Use the data only for specified purposes.

  • Maintain strict confidentiality and security.

D. With Government Authorities

We may disclose your data if required:

  • By law or legal process.

  • To prevent, detect, or investigate crimes or fraud.

  • In the interest of national security or public safety.

6. Data Storage and Retention

We retain your information for as long as needed:

  • To provide the Service and support your account.

  • As legally required (e.g., for financial records – typically 7 years).

  • For resolving disputes, enforcing terms, or fraud prevention.

Data is stored:

  • On secure cloud servers within [India/region-specific data center].

  • With encrypted backups and controlled access.

You can request deletion of your account/data at any time (see Section 9).

7. Data Security Practices

We are committed to safeguarding your data using industry-standard measures:

  • Encryption of data during transit and at rest.

  • Secure access controls and multi-factor authentication for internal systems.

  • Regular audits, monitoring, and incident response planning.

  • Masking or tokenizing sensitive data such as contact numbers during rides.

Despite these measures, no system is entirely immune to breaches. We will notify affected users in case of any major data compromise as per applicable laws.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you.

  • Request correction of incorrect or outdated data.

  • Request deletion of your account and associated data.

  • Object to certain types of data processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications at any time.

To exercise any of these rights, email us at support@tomocabs.com.

9. Account Deletion and Data Portability

You may:

  • Delete your TomoCabs account via the app (Settings → Delete Account).

  • Request a full copy of your data before deletion.

  • Deletion is irreversible and may take up to 7 working days.

10. Third-Party Services

TomoCabs may link to third-party websites or apps (e.g., maps, payments). We are not responsible for their privacy practices. Please review their privacy policies before sharing any data.

11. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If such data is accidentally collected, it will be deleted promptly upon discovery.

12. International Data Transfers

If you are using our services outside India, your data may be transferred to and processed in India or other countries where our partners operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on our app and website with the “Last Updated” date.

Major changes may also be communicated via:

  • Push notifications

  • Email alerts

  • In-app announcements

Your continued use of the platform after changes implies acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or your data, contact us at:

Tomo Services
📧 Email: tomocabservices@gmail.com
📞 Phone: +91-9348699631
🏢 Address: Tomo services

At - Bantol , Talcher 

Dist - Angul

State - odisha